Communication & Support Policies
- Last updated: 17-04-2026
Communication & Support Policies
The technical support team provides services to all platform subscribers through several channels as follows:
Virtual Classroom Support
During live sessions via the chat box throughout the activity period
Technical Support Services:
- Resolve technical issues related to accessing the virtual classroom
- Provide onboarding to use the platform and create an account
- Issue certificates and access recordings if available
- Assist with training activity registration and payment methods
Receiving Complaints & Suggestions:
Complaints and suggestions are received via email or the Center’s number:
Communication Channels for Complaints & Suggestions:
- Center Number (WhatsApp): 966545123070
- Email: info@fhtc.sa
Proposal Submission Mechanism:
Proposals are received through the channels above. We record and document proposals, discuss them with the concerned department, and contact proposers to explore improvements that help develop the platform and enhance efficiency and quality.
Complaint Handling Mechanism:
Complaints are received and formally recorded to be reviewed by the concerned department. We respond to the complainant and resolve the issue as quickly as possible within a period not exceeding 48 hours during business days (Sunday–Thursday).
Response Time
We commit to responding to all complaints within a maximum of 48 hours from receipt during business days (Sunday–Thursday).
Complaint Acceptance and Rejection Mechanism:
Any beneficiary of our platform may submit a complaint regarding the platform’s performance (incorrect, unlawful, or unfair execution), provided the complaint falls within the platform’s scope (Future Training Center).
To serve you best, please adhere—where possible—to the following:
- Identify yourself and clearly state the complaint subject with detailed, relevant information.
- Attach any documents, emails, or evidence related to the complaint.
- Try to submit your complaint immediately after any issue occurs, as we may be unable to help if too much time has passed (maximum of 15 days).
- If your complaint is accepted, you will be informed of the timeline and resolution approach.
- If your complaint is rejected, you will be informed with the reasons.
- If you are not satisfied with the outcome, you may submit an urgent new complaint or escalate to a higher authority.
Our Commitments to You
- We handle your complaint confidentially.
- We resolve your complaint in accordance with relevant rules, regulations, policies, standards, and judgments.